LIV Pools (“LIV Pools,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website, request a quote or design, or communicate with us, how we use that information, and the choices you have. By using our website or submitting a form, you agree to this Policy.
Information We Collect
We collect information you provide directly to us, including when you submit a form, request a quote, book a consultation, or contact us. This may include:
- Your name, email address, phone number, and mailing or project ZIP/address;
- Details about your project (pool size, features, finishes, timeline, budget range);
- Any message or information you choose to include.
We also automatically collect limited technical data (such as IP address, device/browser type, and pages visited) through cookies and analytics tools to operate and improve the site.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes, designs, and customer service;
- Schedule consultations, deliver our services, and manage your project;
- Send you transactional and, with your consent, marketing communications by email, phone, or text;
- Operate, secure, and improve our website and business.
SMS / Text Messaging
By providing your mobile phone number and opting in, you consent to receive text messages (SMS/MMS) from LIV Poolsrelated to your inquiry, quote, appointment, project updates, and — where you have agreed — promotions. Consent to receive text messages is not a condition of any purchase.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply per your mobile carrier plan.
- Reply STOP at any time to opt out of text messages. Reply HELP for help, or contact us at (813) 940-8421.
- Carriers are not liable for delayed or undelivered messages.
How We Share Information
We do not sell your personal information, and we do not share your mobile phone number or SMS consent with third parties for their own marketing. We share information only as needed to run our business, for example with trusted service providers who help us operate our website, communications, scheduling, and CRM under confidentiality obligations, or when required by law, to enforce our agreements, or to protect our rights and the safety of others.
Cookies & Analytics
We use cookies and analytics services (such as Google Analytics) to understand how visitors use our site and to improve it. You can control cookies through your browser settings. Disabling cookies may affect some site features.
Your Choices & Opt-Out
- Text messages: reply STOP to unsubscribe at any time.
- Email: use the unsubscribe link in any marketing email.
- Phone/all communications: contact us at (813) 940-8421 or Office@livpools.com to update your preferences or request that we delete your information.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective” date above reflects the latest version, and material changes will be posted on this page.
Contact Us
Questions about this Policy or your information? Contact us:
LIV Pools
13932 Walsingham Rd, Largo, FL 33774
Phone: (813) 940-8421
Email: Office@livpools.com